NCR Hospitality Customer Success Manager in BELGRADE, Serbia
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Title: Hospitality Customer Success ManagerLocation: Belgrade, Serbia
Grade 9Position Summary & Key Areas of Responsibility:
Partner with our clients to deliver successful outcomes and experiences by:
Delivering and communicating return of investment for our clients, throughout the customer lifecycle
Being the trusted partner for the customer on use-case and product functionality
Quarterbacking experiences by various cross-functional teams at NCR, on behalf of the customer
You will be on the front line, working directly with our customers in the EMEA, APAC and LATAM regions. The Customer Success Manager will provide proactive outreach to customers to insure success with NCR products and services, collaborate with internal teams to insure customer issues are resolved quickly with a high level of satisfaction and be a resource to assist customers in optimizing businesses outcomes
3-5 years of related experience in Customer Success, Account Management, Business Development, Sales Operations or another client-facing with technology companies
Fluent in German and English
Strong organizational and analytical skills with attention to detail and accuracy
Advanced experience of Microsoft products, including Excel, Word and Power point.
Ability to get up to speed quickly with proprietary applications and emerging technology
Passion for working with customers and helping them succeed
Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
Ability to work independently and problem solve with little direction.
Strong interpersonal ability to effectively communicate (both written and verbally) technical information and the results of analysis at all levels of the organization
LEAN Six Sigma related knowledge and experience is considered an advantage
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
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We are NCR (https://www.ncr.com) . We power incredible experiences that make life easier. We're changing the way you bank, shop, eat and travel, enabling nearly 700 million transactions daily. How do we do it all? With iNCRedible people like you. A career here means embracing our culture and shared values (https://www.ncr.com/careers/life-at-ncr) , always seeking new adventures, and carving your own path. We've been around more than 130 years (https://www.ncr.com/company) and we're just getting started. Join us as we build the future of omnichannel experiences, and have fun doing it!
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