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CCAC Hospital Care Coordinator (Southwestern Ontario) in London, Ontario

Home and Community Care Support Services South West is seeking Hospital Care Coordinators!

What is a Care Coordinator?

Care Coordinators are clinicians who utilize knowledge, skills, and judgement from diverse bodies of research to provide patients with safe, compassionate, and evidence-informed care. They are expert assessors of the multiple components of individual patient health, and knowledgeable health system navigators. Care Coordinators are advocates and leaders, and they balance needs and expectations with available resources to ensure fiscal responsibility.

More broadly, the Care Coordinator facilitates the journey through Ontario’s health care system by assessing referred patients, determining their health care needs and eligibility, and ensuring they receive the services and care they need, where and when they need them.

If you are an experienced Registered Nurse; Physiotherapist; Occupational Therapist; Speech Language Pathologist; Dietitian; or Registered Social Worker looking for a different kind of practice environment, you’re looking in the right place!

What will you do as a Hospital Care Coordinator?

Working in a local hospital (or multiple hospital sites in a defined region), you will have the opportunity to impact lives in your community, enjoy a balanced lifestyle, and be part of a great team that makes care happen.

Hospital Care Coordinators develop safe, sustainable discharge plans for patients by managing complex comorbidities and social situations across diverse settings to avoid hospital readmission, promote quality of life, and minimize risks during transitions in care.

More specifically, Hospital Care Coordinators:

  • Use their clinical knowledge of hospital interventions and disease trajectories to identify patients at risk for complex discharge, perform assessments, and anticipate patient needs to mitigate risks.

  • Take the initiative to lead the health care team with respect to discharge planning, organize discharge planning meetings, and advocate for patient wishes/best practice.

  • Establish a helping, therapeutic relationship with patients and their families.

  • Build and maintain strong relationships with system partners (i.e., hospital staff/leadership/physicians).

  • Balance patient needs and choices with available resources, ensuring patients’ values and preferences are respected.

What must you have?

  • Membership, in good standing, with the applicable regulatory body in Ontario

  • 2+ years of recent experience in community health or a related field.

  • Knowledge of medical interventions initiated in hospital and disease trajectories, and the ability to create care plans according to best practice and patient preference/needs.

  • Knowledge of the health care delivery system and community resources.

  • Strong assessment and decision-making skills.

  • Excellent interpersonal and communication skills, with the ability to resolve conflicts and disagreements effectively.

  • Good time management skills, with the ability to work independently and co-operatively in a busy and fast-paced multidisciplinary environment.

  • Good initiative and the ability to be self-directed.

  • A valid driver’s license and access to a reliable vehicle.

  • Ability to use a computer in a Windows-based environment.

What would give you an advantage?

  • Experience working with diverse patient groups (i.e., multicultural, unhoused, palliative, acquired brain injury (ABI), mental health, geriatrics, pediatrics).

  • Previous discharge planning experience in an acute care setting.

  • Ability to speak French or another second language.

Who we are:

Home and Community Care Support Services South West is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement. These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health. Learn more at

Our organization is a recipient of the 2019 Canada’s Healthy Workplace Month Great Employers Award, making it a recognized organization in supporting employee health and safety.

How do I apply?

Please visit to submit your resume and cover letter. Application deadline is 31 January 2022 at 23:59 hours.

Please ensure your cover letter clearly identifies the following:

  • Types of employment you would consider (i.e., part time, full time, or casual [you are scheduled for work based on your provided availability]).

  • Locations at which you are willing and able to work (i.e., Woodstock, St Thomas, London, Stratford, Seaforth, Hanover, Owen Sound).

We are committed to a culture that values diversity and inclusion. We welcome and encourage applications from people with disabilities, and are committed to providing accommodation as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment process.

Home and Community Care Support Services values the health and safety of its employees and is committed to the prevention of COVID-19 exposure and transmission of infection to employees, patients, caregivers, volunteers, visitors and residents. As a requirement of Home and Community Care Support Services’ Mandatory COVID-19 Vaccination Policy, all employees must be considered fully vaccinated for COVID-19.

System ID: 2022-5112

Job Type (EN): Casual

Job Industry (Choose up to 3 industries) (EN): Government and Public Sector, Healthcare and Medical Services

Career Level (EN): Experienced

External Company Name: Ontario's LHINs

External Company URL:

Street: Downtown Office

Post End Date: 1/31/2022