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LCMC Health Hospital PAS Representative I (Scheduling) in New Orleans, Louisiana

"One of The Best Places to Work in New Orleans" – NRC Employee Engagement Survey 2018, 2019, and 2020.

At New Orleans East Hospital (NOEH), we take great care of our staff and our community! NOEH opened in the summer of 2014, bringing a full-service hospital to New Orleans East for the first time since Hurricane Katrina. NOEH is committed to bringing quality healthcare closer to home. With its modern architectural design and top of the line technology, NOEH provides quality care and resources to the community it serves. NOEH offers FREE face mask, personal protective gear, COVID – 19 Testing, and COVID – 19 vaccines for all staff. NOEH strives to take care of its employees by offering competitive rates, retention bonuses, and COVID pay for employees who service our COVID patients.

NOEH is a 60-bed acute care facility and we are growing quickly as part of the LCMC Healthcare system. NOEH services include emergency services, in-patient services (Medical – Surgical/Telemetry and Critical Care), preventive diagnostics, surgical care, cardiology, rehabilitation, imaging, orthopedics, stroke care and more. NOEH also has on-site outpatient physician clinics (https://www.youtube.com/watch?v=ppXNx0jfrmM) and a Diabetes Center (https://www.youtube.com/watch?v=sGsz7zsOANQ) for the convenience of our patients and staff. Our culture is "True New Orleans" as our CEO (https://www.youtube.com/watch?v=8abnM4FJftc) was born and raised in our great city. NOEH truly offers a warm and friendly work environment. We are more than a hospital community, WE ARE FAMILY!!!

The hospital has easy access to I-10 and offers FREE on-site parking. Our full-time employee benefits include:

  • Up to 176 hours of annual Paid Time Off

  • FREE Life Insurance

  • FREE Long-term and short-term disability coverage

  • 100% employer-paid match on the first 4% of employee contributions to the 403(b) Retirement Plan

  • Tuition Reimbursement

Our employees report us as being the best hospital to work for in New Orleans for a reason! If you are thinking of working for one of our competitors, ask them to show you the numbers.

NOTE: The below job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC/NOEH reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Job Summary: The Patient Access Representative I greet patients and guests in a courteous manner while initiating the scheduling or check-in process. They will obtain and verify accurate identification and demographical data for the patient's permanent medical record, which assists in accurate reimbursement, while recognizing and maintaining the confidentiality of all patient information. The Patient Access Representative I is responsible for many types of interactions such as point-of-service face-to-face, as well as telephone, web enabled, and/or through an interpretative service related to completing the patient registration and admission process. They will improve patient satisfaction through consistently representing LCMC professionally and cross-training to support multiple functions across all patient and payer types. The Patient Access Representative I interacts with patients, doctors, nurses, pharmacists, and other clinic and hospital personnel. They will demonstrate actions consistent with LCMC's "Expectations" as duties are performed on a daily basis. Minimum Requirements:

  • 1 year related experience in a customer service related position such as hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, retail or hospitality or pursuing degree in a healthcare related field

  • High school diploma or equivalent

  • Excellent customer service, interpersonal, and conflict resolution skills. * Excellent oral and written communication skills; ability to work collaboratively with other departments and functional areas and effectively gather and disseminate informatio nto a diverse range of people. Basic prioritization, time management, and organizational skills; ability to handle several tasks and interruptions in a positive manner. Excellent decision making skills; sound judgment in handling/escalating difficult situations. Good analytical skills with a strong attention to detail. Proficieny in computers

Preferred/ Desired:

  • Experience in EPIC or other Electronic Medical Record * Medical Terminology * 1 year of experience in a healthcare related field

  • CHAM,CHAA, Certification as a Medical Assistant other medical specialty-based certification

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