LCMC Health Hospital PAS Team Lead (Scheduling/Financial Clearance) in New Orleans, Louisiana
"One of The Best Hospitals to Work For in New Orleans" - NRC 2018, 2019, and 2020 Employee Engagement Surveys.
New Orleans East Hospital (NOEH) is a 60-bed acute care facility and we are growing quickly as part of the LCMC Healthcare system. NOEH services include emergency services, preventive diagnostics, surgical care, cardiology, rehabilitation, imaging, orthopedics, stroke care and more. NOEH also has on-site outpatient physician clinics (https://www.youtube.com/watch?v=ppXNx0jfrmM) and a Diabetes Center (https://www.youtube.com/watch?v=sGsz7zsOANQ) for the convenience of our patients and staff. Our culture is "True New Orleans" as our CEO (https://www.youtube.com/watch?v=8abnM4FJftc) was born and raised in our great city.
The hospital has easy access to I-10 and offers plenty of FREE parking. Our full-time employee benefits include up to 176 hours of Paid Time Off each year, FREE Life Insurance, FREE Long-term and short-term disability coverage, and 100% employer match on the first 4% of employee contributions to our 403(b) Retirement Plan.
NOTE: The below job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC/NOEH reserves the right to amend and change responsibilities to meet organizational needs as necessary.
The Patient Access Team Lead is responsible for: performing scheduling, registration, patient authorization and admission, reception and discharge functions. They will ensure Patient Access Representatives obtain complete and accurate patient demographic information during check-in. They will oversee Patient Access representatives, ensure that the Representatives adhere to compliant patient liability collection techniques before, during and after date of service as well as assist with cross-training and/or support of multiple functions across all patient and payer types.
Acting in a team lead capacity through on-shift assignment, the Patient Access Team Leader is responsible for leading the activities that occur during any shift that he/she is assigned to. This will include staff movement to meet patient/provider demand, point-of-service/patient-facing interactions relating to the patient registration and admission process as well as ensure patient satisfaction by consistently representing LCMC professionally while carrying out the responsibilities of the position .
High school diploma or equivalent
3 years total experience in a customer service related position, such as hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, retail or hospitality including 1 years of direct patient access experience.
Experience Electronic Medical Record Systems
4 years of experience in a healthcare related field
CHAM, CHAA, Certification as a Medical Assistant, or other medical specialty-based certification
Experience in EPIC or other Electronic Medical Record
Experience using a variety of computer systems / programs and general data entry.
Excellent customer service, interpersonal, and conflict resolution skills.
Excellent oral and written communication skills; ability to work collaboratively with other departments and functional areas and effectively gather and disseminate information to a diverse range of people.
Basic prioritization, time management, and organizational skills; ability to handle several tasks and interruptions in a positive manner
Excellent decision-making skills; sound judgment in handling/escalating difficult situations
Good analytical skills with a strong attention to detail
Proficiency in computers
Link to Dr. Malik (https://www.youtube.com/watch?v=RTRqHQwL-Ak) youtube video about heart care.