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LCMC Health Hospital Supervisor PAS (Scheduling) in New Orleans, Louisiana

POSITION TITLE: Patient Access Supervisor

POSITION SUMMARY:

Under general supervision of the Patient Access Department Manager. This position will act in a supervisory capacity by training and assisting Patient Access Representatives, the Supervisor is responsible for point-of-service, patient-facing interactions relating to the patient registration and admission process. The Supervisor ensures patient satisfaction by consistently representing LCMC professionally while carrying out the responsibilities of the position.

This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

JOB SPECIFICATIONS:

Education:

Minimum Required:

  • High school diploma or equivalent; Associates degree or higher

Preferred:

  • Bachelor’s degree or higher

Experience:

Minimum Required:

  • 4 years total experience in a customer service related position, such as hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking, retail or hospitality, of which must include 2 years of direct patient access experience.

Preferred:

  • 5 + years’ experience in a hospital or multi-disciplinary medical office setting

  • Epic software experience

License/Certification:

Preferred:

  • Advanced Certification in a Medical Office Management training program, or CHAM/CHAA certification

Special Skills/Training:

Minimum Required:

  • Experience using a variety of computer systems/programs and general data entry including Excel, Word, Power Point and Outlook.

  • Experience working in a fast-paced environment, prioritizing tasks and communicating across a variety of levels within the organization

  • Excellent customer service, interpersonal, and conflict resolution skills.

  • Excellent oral and written communication skills; ability to work collaboratively with other departments and functional areas and effectively gather and disseminate information to a diverse range of people.

  • Basic prioritization, time management, and organizational skills; ability to handle several tasks and interruptions in a positive manner

  • Excellent decision-making skills; sound judgment in handling/escalating difficult situations

  • Good analytical skills with a strong attention to detail

  • Proficiency in computers

POSITION DUTIES:

Maintains accurate patient account information and ensures the integrity of patient data

  • Fulfills essential position duties of Patient Access Representative Lead, as needed to insure continuous business operations

  • Ensures metric based goals are met or exceeded

  • Manages key revenue cycle performance work queues impacting claims

Completes administrative responsibilities timely and accurately

  • Demonstrates accountability for responsibly managing resources by completing work on time and uses supplies as appropriate

  • Prioritizes the needs of both internal and external customers

  • Ensures quality work, meet deadlines, and adherence to the organization’s standard operating procedures

  • Regularly audits to insurance compliance

Maintains organizational training and educational requirements as well as compliance related audits, reviews, and assessments as necessary

  • Guides individuals and teams towards priorities

  • Clarifies roles and responsibilities of others

  • Coordinates resources to meet objectives, cascades goals to staffs’ annual objectives

Manages Staff Performance and department/assigned area metric performance

  • Accurately assess strengths and needs of employees

  • Provides timely specific feedback and helpful coaching

  • Provides challenging assignments and opportunities for development

Monitors/manages assigned areas patient flow to identify opportunities to improve, modify, and/or resolve any issues that may occur in a proactive manner

  • Provides on-the-job training to the Patient Access Representatives.

  • Resolves escalated patient / account issues

  • Participates in continuous process improvement initiatives

  • Directs and coordinate all check-in, check-out, and financial services activities within the department

  • Directly responsible for all personnel interactions/activities such as hiring, performance appraisals, vacation and work schedules, payroll records, and time-keeping responsibilities

Handles other duties as assigned effectively and efficiently

  • Participates in department meetings

  • Participates in continuing education training

  • Provides feedback to managers and directors on process improvement opportunities

  • Cross-trains and cross-covers for personnel performing similar job functions both within and outside the department

The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position.

LCMC Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law.

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