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Banner Health Pre-Hospital Specialist in Phoenix, Arizona

Primary City/State:

Phoenix, Arizona

Department Name:

Paramedic Pgm-Hosp

Work Shift:


Job Category:

Facilities and Environmental Services

Banner Estrella Medical Center is a 317-bed acute care hospital providing a full range of health care services to the fast growing communities of west Phoenix. Opened in 2005, this is an innovative, fully electronic facility that features electronic medical records, computerized physician order entry, digital radiography, sophisticated ICU monitoring and much more. In fact, we've been named one of the "ten most innovative hospitals in the country" by Newsweek Magazine and are recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. The hospital is also designed to provide a soothing, healing atmosphere for both patients and their family members. We encourage the use of such therapies as pet therapy, aromatherapy, spiritual care and Reiki Therapy.


This position ensures that the organization is compliant with state health department requirements, policies and procedures of EMS/prehospital care.


  1. Participates in hospital and medical staff meetings as required, including but not limited to AZ Emergency Medical Services (AEMS), diversion task force, police, fire, ambulance companies, urgent care centers, and skilled nursing facilities.

  2. Maintains current knowledge of the JACHO, CMS, and state health department regulatory requirements. Serves as a resource for staff positions and clinical directors of emergency centers regarding regulations. Oversees Pre-hospital contracts for Compliance.

  3. Completes and compiles the required and requested reports and record keeping as needed. Reports include but are not limited to EMS diversion reports and Ryan White reports.

  4. May work with pre-hospital providers to coordinate or provide education which may include core and/or protocol competency, continuing education, and base station orientation.

  5. Provides continuing education to staff and physicians as it relates to prehospital protocol and communication tools including radio competency and etiquette, including Emergency Management Resource System, patient tracking, program updates, bed count, and diversion. Oversees maintenance of communication equipment.

  6. Provides appropriate follow-up for staff, physicians and EMS agencies. Oversees problem resolution process for identified issues.

  7. Develops and implements Emergency Medical Services policy and procedures for Banner Health. Reviews policies and procedures annually.

  8. Oversees Quality Management program as required by contracts. Conducts quality review of prehospital patient care and communication, including random tape review, for the standard of care protocol compliance and patient satisfaction.

  9. Exhibits behaviors and actions which create a high level of patient/customer satisfaction, which contributes to positive patient/customer relations and which reflect respect for the patient's/customer's rights, needs and confidentiality. Demonstrates effective communication and human relations skills which promote harmony and teamwork. Presents behaviors and actions which maintain the hospital's credibility, integrity and positive image. Provides liaison contact between the medical center and the community resources.


Must possess current ACLS and PALS certification.

Must possess a strong knowledge and understanding of emergency management as normally demonstrated through at least 5 years experience of clinical leadership in an emergency department. Assumes responsibility for the safety of patients and customers. Requires strong oral and written communication skills. Must have working knowledge of EMS operations. Requires strong teaching skills. Exhibits flexibility and the ability to adapt to changes in the work environment or work schedule. Maintains strict confidentiality in accordance with all organizational policies.


RN, Physician Assistant, Nurse Practitioner, or EMT/paramedic with emergency department experience preferred.

Additional related education and/or experience preferred.

DATE APPROVED 09/13/2009

EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability