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BayCare Health System Customer Communication Specialist - Winter Haven Hospital in WINTER HAVEN, Florida

Title: Customer Communication Specialist - Winter Haven Hospital Location: FL-Winter Haven-Winter Haven Hospital, Inc Job Number: 2114230

The Customer Communication Specialist serves as the initial point of contact for multiple BayCare Health System hospitals via hospital switchboards. The position is responsible for:

  • Responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes/plans, scheduling customer appointments for various procedures and/or through various departments as well as resolving issues in an appropriate and timely manner.

  • Ensures prompt and proper contact with customer via standard scripts and procedures.

  • Delivers world-class customer service in a high-stressed, fast-paced work environment.

  • Team member needs to be self-motivated and have proven ability to multi-task between various systems and support service objectives.

  • Other duties as identified/defined.

  • Proficiency in the following modalities within 240 hours of training: Customer Service and Emergency Response.

  • Maintains appropriate logs.

Requirements :

  • 1 year of previous customer service and/or emergency response experience.

  • Basic experience using Microsoft office or other computerized systems.

Qualifications:

Certifications and Licensures

None Required

Education

RequiredHigh School or Equivalent

Experience

Required1 yearReference summary for details

Specific Skills

RequiredWork with minimal supervision

RequiredWritten and verbal communication skills

RequiredMedical terminology use and understanding

RequiredInterpersonal skills

RequiredMulti-tasking skills

RequiredOrganizational skills

RequiredComputer skills appropriate to position

RequiredCustomer service skills

RequiredAdministrative and clerical skills

Schedule: Varies

Shift: Variable

Shift Hours: Varies

Weekend Work: Every

On Call: No

Employment Status: ACTIVE PRN

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